general terms and conditions | klokow-gmbh.de general terms and conditions
Information for consumers in distance contracts
and customer information for contracts in electronic commerce
§ 1 Scope of application
For business relations with the customer, the following General Terms and Conditions shall apply to orders placed via the Internet store in the version valid at the time of the order.
§ 2 Conclusion of contract
The presentation of our products on our website merely contains an invitation to the customer to submit a contract offer.
By sending an order, the customer makes an offer within the meaning of § 145 BGB. The customer receives a confirmation of receipt of the order by e-mail.
The contract with us is concluded
a) if we accept the offer of the customer within 2 working days after sending the order in writing or in text form. In this respect, the time of receipt of the declaration of acceptance by the customer shall be decisive.
b) if we send the ordered goods within 2 working days after sending the order. In this respect, the time of receipt of the goods by the customer shall be decisive.
A working day is any calendar day that is not a Sunday or a national public holiday.
§ 3 Delivery, shipping costs, transfer of risk
Delivery shall be made at the shipping costs shown in each individual case. If the customer is a consumer, we bear the shipping risk in any case, regardless of the shipping method. If the customer is an entrepreneur, all risks and dangers of the shipment are transferred to the customer as soon as the goods have been handed over by us to the commissioned logistics partner.
Offered shipping costs for parcel freight and express costs are charged per package up to 30kg.
§ 4 Retention of title
The delivered goods remain our property until full and final payment of the purchase price.
§ 5 Payments
Only the payment methods shown to the customer during the order process will be accepted.
§ 6 Liability for defects
The statutory rights of liability for defects shall apply.
§ 7 Information for consumers in distance contracts and customer information for contracts in electronic commerce
a) We are not subject to any special codes of conduct not mentioned above.
b) You can identify any input errors when placing your order during the final confirmation before sending your contractual declaration and correct them at any time using the delete and change function before sending the order.
c) The essential characteristics of the goods offered by us and the period of validity of limited offers can be found in the individual product descriptions on our website.
d) The language available for the conclusion of the contract is German.
e) Complaints and claims for liability for defects can be made at the address given in the supplier identification.
f) The text of the contract is not stored by us and is therefore not accessible to you as a customer after the conclusion of the contract through us.
g) For information on payment, delivery or performance, please refer to the offer.
§ 8 Miscellaneous
The law of the Federal Republic of Germany shall apply to the contractual relationship between us and the customer as well as to the respective terms and conditions. If the customer is a consumer, the statutory provisions and rights applicable for the protection of the consumer under the law of the state in which the consumer has his habitual residence, which may not be deviated from by agreement, shall remain unaffected by this agreement. The application of UN sales law is excluded.
We point out that the link to the online platform of the EU Commission for out-of-court online dispute resolution (so-called OS platform) at https://ec.europa.eu/consumers/odr/ is accessible for consumers and entrepreneurs since February 15, 2016.
We are willing to participate in an out-of-court dispute resolution procedure.